Shipping & Return Policy

Luxe Mahjong values your business, and we are committed to ensuring customer satisfaction. If the product is damaged in any way, or you are not happy with your purchase, please see below:

Full Refund:

• Merchandise purchased online can be shipped back within 14 days from the date of receipt for a full refund. The customer will be responsible for return shipping fees. 
• All products must be returned in the original packaging for a full refund. Shrink-wrapped items must be returned sealed and unopened. 
  
• Return shipping costs will be paid for by the customer. Return shipping costs will only be covered by Luxe Mahjong if the return is a result of a damaged item or an error on our part. If damaged, photos must be provided and sent to leah@luxemahjong.com at the time the order is delivered to you. 

Partial Refund:

• If the product has been opened and is no longer in the original wrapping, please return to the address below. If tiles are being returned, please return them inside the tile bag. Once the return has been checked for completion, a 10% repackaging fee will be charged at the time of the refund. 

Please include your order number and reason for return to leah@luxemahjong.com. 

Items should be returned to us at:

Luxe Mahjong
4616 N Arcadia Drive, Phoenix AZ 85018

Once we have received your item, we will issue a refund within 2 business days. Credit will be applied to the form of payment used for the original purchase. 

Please note that this returns policy is subject to change without prior notice. We recommend reviewing our policy periodically for any updates. Thank you for your understanding and cooperation.